Return / Refund Policy
At Starco Electrical Industries Limited, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, exchanges, cancellations, and refunds are accepted. By placing an order on our website, you agree to this policy.
1. Mandatory Unboxing Video
Customers are required to record a clear unboxing video at the time of delivery.
- The video must show the sealed package and product condition clearly.
- This video is mandatory proof for any claim related to:
- Damage
- Defective product
- Missing items
- Wrong product
Claims will not be processed without an unboxing video.
2. Return & Exchange Eligibility
A product may be eligible for return or exchange only if:
- The item is faulty, damaged, or defective at the time of delivery.
- The item received does not match the ordered product or specifications.
- Missing accessories are reported.
Time Limit: Issues must be reported within 24H of delivery.
3. Non-Eligible Conditions (No Return / No Refund)
Returns, exchanges, or refunds will not be accepted in the following cases:
- Unboxing video or required images are not provided.
- Original packaging is damaged or missing.
- No e-invoice or order reference is available.
- Dissatisfaction with product appearance, look & feel, or minor colour differences.
- Physical damage reported after 24 hours.
- Damage caused by:
- Electrical surge or voltage fluctuation
- Mishandling or misuse
- Unauthorized repair
- Accidental or environmental causes (water, heat, dust, etc.)
- Normal wear and tear due to usage.
- Sale or promotional items (unless stated otherwise).
4. Refund Policy (Online Paid Orders)
Starco Fans does not offer cash refunds.
A refund may only be processed if:
- The order is cancelled before shipment processing begins.
- The delivered product does not match the listed specifications.
Once the returned item is received and inspected:
- You will be notified of approval or rejection.
- Approved refunds will be issued via the original payment method.
- Refund processing time may take up to 15 business days, depending on bank policies.
5. Refund Policy (Cash on Delivery – COD)
- Cash refunds are not offered.
- Refunds are only applicable if the product differs from the specifications.
- Approved refunds will be transferred to the customer’s provided bank account.
- Processing time may take up to 15 business days.
6. Cancellation Policy
- Orders cannot be cancelled once shipping has started.
- Same-day delivery orders cannot be cancelled.
- Orders placed during promotions or special occasions are non-cancellable.
7. Out-of-Stock Situations
If a product becomes unavailable after order placement:
- A replacement with a similar or equivalent product may be offered.
- Or a full refund will be processed as per the original payment method.
If a replacement product is provided, the warranty will continue from the original purchase date.
8. Exchange Process
- Exchanges are only allowed for damaged or defective items.
- If no issue is found after inspection, the same product will be returned.
- Shipping charges for exchanges may be borne by the customer.
9. Inspection & Approval
Starco Fans reserves the right to approve or reject any return, exchange, or refund request.
10. Support & Complaint Reporting
To report an issue, please contact us within 24 hours of delivery with:
- Order ID
- Unboxing video
- Clear images (if applicable)
Email: info@starco.pk
Helpline / WhatsApp: +92 31 111 73475
Response time is typically 24–48 business hours.
11. Policy Updates
Starco Electrical Industries Limited reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Updated policies will be effective once published on our website.