Shipping & Payment Policy

Effective Date: August 10, 2026

At STARCO, we are committed to delivering your order safely, quickly, and transparently. Please read the following Shipping & Payment Policy before placing your order.

1. Shipping Charges

Shipping charges are calculated based on the product category and delivery location.

Standard Delivery Cities
For orders up to Rs. 20,000, the following shipping charges apply:

Product Category	Shipping Charges per Fan
3-Blade Ceiling Fans	Rs. 500
Exhaust Fans up to 12″	Rs. 500
18″ Bracket Fans	Rs. 500
5-Blade Ceiling Fans	Rs. 700
Exhaust Fans above 12″	Rs. 700
Bracket Fans above 18″	Rs. 700
Pedestal Fans	Rs. 700

2. Orders Requiring Advance Payment

To ensure secure order processing and minimize shipment refusals, advance payment is required for the following orders:
- Orders with a total value exceeding Rs. 20,000
- Orders being delivered outside STARCO’s Standard Delivery Cities
- Any order that requires special freight arrangements, at STARCO’s discretion
Such orders will be processed only after payment has been received and verified.

3. Cash on Delivery (COD)

Cash on Delivery is available only on eligible orders within Standard Delivery Cities having a total order value of Rs. 20,000 or below.

STARCO reserves the right to verify Cash on Delivery orders through phone call or WhatsApp before dispatch.

Orders that cannot be verified may be cancelled.

4. Order Confirmation

After placing an order, our team may contact you to:

Verify your order details
Confirm delivery information
Verify payment (where applicable)

Orders remain subject to verification before dispatch.

5. Order Processing

Verified orders are generally dispatched within 1–2 working days.

Delivery timelines depend on your city and courier service.

Estimated delivery time:

Major Cities: 2–4 working days
Other Cities: 3–7 working days

Unexpected delays due to weather, strikes, public holidays, or courier operations may occur.

6. Failed Deliveries

If a delivery cannot be completed because:
- incorrect address was provided,
- customer is unavailable,
- customer refuses delivery,
STARCO reserves the right to cancel the order.
The customer shall bear any re-delivery charges.

7. Shipping Coverage

STARCO delivers across Pakistan.

Delivery availability depends on courier service coverage.

Remote areas may require additional delivery time or advance payment or additional.

8. Tracking

Once your order has been dispatched, tracking details will be shared via SMS, WhatsApp, or email (where applicable).

9. Policy Updates

STARCO reserves the right to revise this Shipping & Payment Policy without prior notice.

The latest version published on www.starco.pk shall always apply.

At Starco Electrical Industries Limited, we aim to deliver your orders in a timely, safe, and reliable manner. This Shipping Policy explains our delivery timelines, charges, and important shipping-related terms.

1. Delivery Coverage

Starco Fans currently delivers orders across Pakistan. Delivery to remote or rural areas may be subject to courier availability, which can result in longer delivery times, and additional charges may apply at the discretion of the courier service.

2. Estimated Delivery Time

Major cities: 3–5 working days
Other cities / remote areas: 5–7 working days

Delivery timelines are estimates and may vary due to factors beyond our control, including weather conditions, logistics issues, political situations, or courier delays.

3. Shipping Charges

Shipping charges are calculated based on order weight, size, destination, or product type.
Applicable shipping charges are clearly displayed at checkout before order confirmation.
No hidden shipping fees are charged after order placement.

4. Shipping Partners

We work with reliable courier partners to ensure safe delivery, including but not limited to:

Courier selection depends on location and product type.

5. Cash on Delivery (COD) – Advance Payment

For high-value COD orders, Starco Fans reserves the right to request advance payment:

Orders above a certain value may require partial advance payment before dispatch.
Advance payment details will be shared with the customer before order processing.
The remaining payment will be collected at the time of delivery.

6. Order Processing & Tracking

Orders are processed within 1–3 business days after confirmation.
Once shipped, customers will receive a confirmation message/email with tracking details.
Customers can track their shipment using the provided tracking number.

7. Accuracy of Delivery Address

Customers are responsible for providing complete and accurate delivery details.
Starco Fans is not responsible for delays, losses, or failed deliveries due to incorrect address or contact information.
Any changes to the address must be requested before shipment dispatch.

8. Reporting Delivery Issues

Any damage, shortage, or discrepancy must be reported on the day of delivery.
If an order is marked “Delivered” but not received, the issue must be reported within 24 hours.
Claims reported after the mentioned timeframe may not be entertained.

9. Shipping Restrictions

Certain products may have shipping limitations due to size, weight, or regulatory restrictions.
Starco Fans reserves the right to cancel or delay shipment if shipping is not feasible for a specific location.

10. Shipping Holidays & Delays

Deliveries may be affected during national holidays or courier holidays.
Orders placed near major holidays may experience processing or delivery delays.

11. Responsibility After Delivery

Once the order has been successfully delivered, Starco Fans is not responsible for:

Theft or loss
Mishandling by the customer
Damage occurring after delivery confirmation

12. Policy Updates

Starco Electrical Industries Limited reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be effective once posted on our website.

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