Terms of Services

Welcome to Starco Electrical Industries Limited. By purchasing or using our products and services, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Product Usage & Safety

Customers are required to use Starco Fans products strictly according to the provided instructions.
Installation of STARCO Ceiling Fan
Ensure proper wiring and connections before operating any electrical product.
Products must be protected from dust, water, and improper handling.
Any damage caused by misuse, negligence, or failure to follow safety instructions will not be the responsibility of company.

For further details, please refer to the warranty policy, where these matters are addressed in detail.

2. Inspection Responsibility

Customers are advised to inspect the product at the time of purchase physically.
Any visible damage or breakage must be reported immediately; such issues will not be entertained later under warranty.

3. Service & Spare Parts

Spare parts other than motors are covered only as per the applicable warranty schedule.
Parts not covered under warranty will be charged as per the company tariff.
Service charges may apply if a technician replaces any part.
Warranty parts may be replaced with new, refurbished, or repaired parts depending on availability.

4. Complaint & Support Process

Customers can register complaints through:

Official helpline or WhatsApp number +92 31 111 73475
Official email complaints@starco.pk

5. Prohibited Use

You agree not to:

Use Starco Fans products or services for any illegal or unauthorized purpose.
Transmit any harmful viruses or destructive material.
Violate any applicable local, national, or international laws.

Violation of these terms may result in the immediate termination of services or warranty. The company will not be responsible for any loss or wrongful act and reserves the right to take legal action against any such person.

6. Third-Party Links

Our website may include links to third-party websites. Starco Fans is not responsible for the content, accuracy, policies, or practices of such third-party platforms. Any transactions or disputes with third parties are solely between you and the third party.

7. Modifications & Pricing

Product prices are subject to change without prior notice.
Starco Fans reserves the right to modify, suspend, or discontinue any product or service at any time without notice.
We shall not be liable for any loss resulting from such changes.

8. Governing Law & Jurisdiction

Any dispute arising out of or related to these Terms of Service shall be resolved under the laws of Pakistan, and courts of the designated Gujrat shall have exclusive authority.

9. Changes to Terms

Starco Electrical Industries Limited reserves the right to update or modify these Terms of Service at any time. Updated terms will be effective once posted on our website.

Last Updated on: 1st February 2026

The guarantee will be applicable in the following situations:

The fan was purchased from a STARCO-verified dealer/distributor or directly from STARCO factory.
The guarantee card/bill was properly filled at the time of purchase and has the verification stamp of the dealer/distributor or STARCO (factory).
Other than the Plastic Fans, all other STARCO have a lifetime warranty from the date of purchase.
Only the motor is guaranteed for one year for plastic fans including exhaust fans and louver fans.
The guarantee will be claimed only if the motor is burnt and the motor will be replaced after the claim is verified.
The buyer will be responsible for bearing all expenses of sending the fan (motor) for the motor replacement to the dealer, distributor, or STARCO (factory).

The guarantee will not be applicable in the following situations:

After the purchase, there is no guarantee for the breakage of any part of the fan.
There is no guarantee whatsoever for plastic bodies or parts.
If the fan is burnt due to water damage guarantee will not be claimed for that.
Guarantee cards that are not filled, partially filled, or the writing is cut off or overwritten will not be accepted.

Starco Electrical Industries (Pvt.) Ltd. will not be responsible for the following conditions:

Malfunction of the fan due to buyer’s neglect, self-repair attempt, or an accident.
Any harm caused to the owners as a result of the use of the product.

Be mindful of the AC and DC Connection while Installing the Fan

Following are the instructions for the PCB that is inside the canopy
For AC connection with the circuit or PCB, AC 220 V and WAPDA Poll is shown; whereas for DC, a DC 12V sticker and solar panel is shown.
The company will not be responsible if the PCB gets defected as a result of incorrect connection.
There is a one-time guarantee for the circuit or PCB, if the buyer brings the receipt and the guarantee card.
There is no guarantee for any part of the circuit or PCB.
Circuit or PCB damaged from water, moisture or dust is not covered in warranty.
Fan will only be controlled with the remote. Connecting with dimmer or regulator can damage the PCB or circuit; doing so will render the warranty void.
For your convenience, the boxed PCB has a red connector for DC and a green connector for AC, make the connections accordingly.
To connect the fan with the remote, turn on the fan and keep the Power on/off button on the remote pressed until you hear the beep sound once or twice; remote will be connected with the fan.
To put the fan in Starco Energy Saver mode, press the Eco button. The fan will start operating in 30-35 watts. Press the H button to set the hours you want the fan to stay on.

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