Once your order is confirmed and booked by us you’ll receive an automated email with the tracking ID and tracking link for your consignment. You can track your order using the link in the email. Usually, it takes 1- 2 weeks for the delivery to be completed.
No, we ship orders in sequence regardless of the mode of payment.
If you choose the COD option on the checkout, your order moves to the processing stage automatically. If you pay in advance, we ask you to send a proof of transfer either via email or WhatsApp. After acknowledging the payment your order gets into the process queue.
You can reply to the order confirmation email, and we’ll cancel your order.
In such a case, please reply to the confirmation email and we will cancel your order. You can place a new order for the products you want to buy.
If we find that the shipping information is incomplete, we try to reach you via phone call. If the provided phone number is incorrect, we send you an email.
Having a different style remote (in design) doesn’t mean it’s anything lesser than what you have seen in the video. It’s just a design update.
You can subscribe to the waitlist on a specific product page. Once we update the inventory, you’ll receive an automated email, directing you to the product page for placing your order.
No. Since the production takes place at a large scale, making a few custom orders can disturb the supply chain and cause delays.
The black matt option of Glory Inverter is an exception (You can write “matt” in your order note until we update it on the website).
You can reach us out via email, WhatsApp, or call and we’ll assist you. You don’t need a specific warranty card to claim your warranty, your order number is enough.
Simply write us an email or WhatsApp us your order number with the picture of the product. We’ll generate a replacement order for you. You don’t need to pay for the courier in case of replacement.
We never know for sure since the economy is so fragile therefore, we cannot promise you a fix price.
You can get a discount only when you buy from our webstore and use the coupon code “owais8” at the checkout. The coupon is valid for 2 years or until announced otherwise.
DC Inverter technology has an altogether different working mechanism. It uses the Brush Less Direct Current (BLDC) motor. Powered by a high-power factor PCBA, the DC Inverter fan runs better than a conventional fan and consumes very little power than any other fan in the market.
The PCBA is used in DC inverter fans and it has one year of brand warranty.
Please note that a warranty won’t be claimed in case of any damage done to the PCBA due to incorrect installation, contact with water, or running on the voltage higher than the specified.
National Energy Efficiency and Conservation Authority (NEECA) is a Pakistan energy regulation body that introduced a three-star energy efficiency standard for fans that consume less power than conventional fans.
In 2016, Starco became Pakistan’s first fan manufacturer to get a three-star rating by NEECA.
The DC Inverter fan comes in two types; RF and IR. Sapphire Inverter and Glory Inverter come with RF remote while Florence Inverter and Orient Inverter come with IR remote.
Key features of RF remote include:
- Long-range
- ECO Mode
- Smart Mode
- Child Lock
- 6-Speed Control
- Easy Pairing
- Timer
Key features of IR remote include:
- No pairing
- Power On/Off
- Speed Control
Pairing is a one-time process. We recommend pairing while the fan is newly installed. To pair RF remote with the fan, first, you need to turn on the power source, then press the power on/off button on the remote for 3-6 seconds or until you hear the beep voice 2-3 times. Leave the power button when the beep sound is heard twice or thrice. The fan should be paired with the remote
You should only turn the power source on for the fan you want to pair if there is more than one RF-controlled fan in the closed proximity pairing process could be troublesome. Also, remember that you should never connect the DC fan with the dimer/regulator as it can cause damage to the PCBA.